Frequently Asked Questions

Most in-stock orders are processed and shipped within 1 business day.

Delivery usually takes 3–7 business days, depending on your location and the product ordered. Some items may require additional processing time.

For urgent orders, we recommend choosing an expedited shipping option when available.

For questions about processing or estimated delivery times, please contact us at 302-391-6232.

To request an order cancellation, please contact our customer service team as soon as possible.

You can reach us by phone at 302-391-6232 or by email at info@enjoytool.com.

Please note that orders that have already been processed or shipped may no longer be eligible for cancellation.

Yes. For order quotes, please contact our customer service team at 302-391-6232 or email us at info@enjoytool.com.

We also offer several ways to save on your order:

Tax Exemption

If your organization or purchase qualifies for tax exemption, you can submit the required supporting documents through: My Account > Account Details > Documents.

Once your documents are reviewed and approved, eligible purchases may be processed without applicable sales tax.

Special Offers & Discounts

You can also find discounted products in our special offer sections:

• Hotbuys
• Super Sale
• Seasonal Category

Discounts shown in these sections are already applied to the listed product prices.

Free Shipping

We offer free shipping on orders over $50.

Yes. We can provide a quote for expedited shipping when this option is available for your order.

To request a quote, please contact our customer service team at 302-391-6232.

To help us calculate the shipping cost, please have the following information ready:

• Items and quantities in your order
• Shipping address
• Billing address

Our team will provide the available expedited shipping options and estimated costs.

EnjoyTool offers free standard ground shipping on most orders of $50 or more before tax within the contiguous United States.

Free shipping is available whether you place your order through an EnjoyTool account or check out as a guest.

For orders under $50 before tax, a $5 shipping and handling fee may apply.

Some products may require an additional delivery surcharge because of their size, weight, or special shipping requirements. When a surcharge applies, it will be clearly displayed on the product page, in your shopping cart, and during checkout.

Products with a separate delivery surcharge are not subject to the standard $5 shipping and handling fee.

When your order is shipped, you will receive an email with a tracking number that links to the carrier service website.

Related Links

• fedex.com
• dhl.com
• tools.usps.com
• ups.com

EnjoyTool ships its stocked items out of 8 warehouses strategically located across the U.S. Shipping locations vary based on stock location.

We operate distribution centers in California (2), Florida, Illinois, New Jersey, Ohio, South Carolina, Kentucky, Texas and Delaware.

Third-party items ship directly from the manufacturer.

Most in-stock EnjoyTool items ship within 1 business day and are typically delivered within 3–7 business days, depending on your location.

Items shipped directly from a manufacturer or third-party supplier may require additional processing time. In some cases, these items may take up to 2 weeks to ship.

Estimated shipping or lead times are shown on the product page whenever available.

Please note that actual delivery times may vary depending on the shipping origin, destination, and carrier. We’ll do our best to keep you informed of any significant delays or changes.

We’re sorry for the inconvenience. If your tracking information shows that your order was delivered but you can’t locate the package, please contact our customer service team as soon as possible.

You can reach us through:

• Phone: 302-391-6232
• Email: info@enjoytool.com
• Online Chat: Use the chat widget located in the corner of the EnjoyTool website

Our customer service team will investigate the shipment and work with you to resolve the issue as quickly as possible.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@enjoytool.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@enjoytool.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We work hard to ensure that all items are received in good condition, and if you’ve received a damaged item, we sincerely apologize for any inconvenience. Please reach out to our customer service team at 302-391-6232 or email us at info@enjoytool.com. We will do all we can to remedy the situation — either by sending a replacement item or by refunding your order — and we’ll help you to return the damaged item at our expense.